For growing B2B SaaS teams
Care that keeps customers connected.
Hands-on customer care and onboarding support for growing SaaS and technology companies. Our team works alongside yours to support your customers, using your existing tools and processes.
Sound familiar?
More customers to onboard. More questions to answer.
A team already stretched thin.
New customers need a clear start. Existing customers still need answers. Rumbo helps you keep up with both, without building a full department.
We work in your tools, learn your brand and agree on what we’ll handle. You’ll have a designated Rumbo contact to keep communication clear.
Works inside the tools you already use
Who we work with
Built for growing tech teams
We partner with small and medium-sized SaaS and technology companies that want to improve how they onboard and support customers as they grow.
We get to know your product, your business and what your customers need. Together, we decide where to focus based on the experience you want to create.
Services
Two ways to work with Rumbo.
Customer Care Solutions
Our team helps customers get onboarded and activated, answers their questions, and follows up using your existing tools and processes.
CX Advisory & Coaching
In a separate engagement, we assess your customer journey, help design improvements, and coach your team on what to prioritize.
Why Rumbo
Why work with Rumbo?
We bring customer journey expertise to the moments that shape how people experience your product, from their first steps to the support they receive along the way.
Thoughtful service at every step
We help customers get started with clear guidance and give them attentive support as they use your product.
Proactive insights from customer conversations
We look for recurring questions and friction points, then share what we’re seeing so you can decide where to improve.
A flexible extension of your team
Rumbo works as a Customer Experience Partner, adapting to your business as it grows. Whether you're building an internal team or need additional expertise, we help strengthen customer onboarding and support while working within your existing tools, processes, and goals.
How it works
A clear, simple way to get started
Choose the next step that suits you.
Get a quick CX snapshot
Use the optional Check-In to spot a strength, an area to review and a practical next step.
Take the CX Snapshot →Talk through your goals
Ready to discuss your customer experience needs? Tell us where your team could use support.
About Rumbo
Built around the people behind the experience.
Rumbo was founded by Jennifer Lutvak, whose career spans hospitality, travel, customer support, operations, customer success and CX.
She started in hospitality and travel in Lima, Peru, then brought that same care for guests to North America, at Crowne Plaza in Arlington, Holiday Inn in Oakville and Expedia CruiseShipCenters in Port Credit. She later moved into customer success, operations and team leadership across technology and service organizations, and was named Top Performer and CSM of the Quarter at Solink.
Great customer experiences depend on the people behind them.Learn more about Rumbo →
FAQ
Questions we hear often
What’s the minimum commitment?
Customer Care Solutions starts with a three-month commitment.
What can Rumbo take on?
We can handle onboarding, ongoing support and agreed customer success tasks. We confirm responsibilities and escalation paths before starting.
How do you work with our team?
We work in your existing tools and use your brand voice. We agree on access, how support is presented and what your team handles.
Do you use AI?
We use AI behind the scenes for tasks such as finding help content or drafting replies. We agree on human review and data handling with you before starting.
Which languages do you support?
Support is available in English, Spanish and French. We confirm language coverage in your proposal.
Can you cover hours outside our business day?
Ask about availability. We confirm coverage hours in your proposal.
Get in touch
Find your next step with Rumbo.
Book a discovery call to discuss your needs, or take the free CX Snapshot to identify gaps and opportunities.